Mediation is an effective way of solving conflict in the workplace and can often be a less stressful way of resolving issues than following formal company procedure.

Mediation is entirely voluntary and both parties should come to the process looking to resolve an issue and find a solution that works and improves the situation at work.

The mediation process is entirely confidential and informal whereby an independent third party, the mediator, works with people who have a disagreement a t work to help them find their own solution and reach an agreement which will either sort out the problem or improve the situation.

Mediation is one of the most effective ways of resolving conflict in the early stages.