• International Workplace
  • 19 June 2015

New strategic facilities management case studies launched

FM industry leaders share their best practices at RICS launch event in the West Midlands

The six case studies, authored by International Workplace for RICS, provide practical examples of the best practice outlined in RICS’ Strategic Facilities Management (FM) Guidance Note, and are aimed at demonstrating the benefits of strategic FM to business.

Launching today (19 June), at the NEC in Birmingham, the case studies (which are available to download here) cross a range of strategic FM issues and build on the first two editions to further illustrate the strategic role FM plays in a range of different businesses, and the significant contribution FM can make to the performance and success of an organisation.

The full suite of case studies:

  • Delivering strategic FM services at a major events venue
  • Procurement via partnership – FM in health and social care
  • How introducing smart working practices has helped National Grid create a sustainable legacy
  • Working to deliver FM services at the largest dedicated rugby union venue in the world
  • Providing specialist Facilities Management consultancy services in the United Arab Emirates
  • Facilitating business and pleasure at the world’s busiest airport

International Workplace’s Managing Director, David Sharp, commented:

“We were again delighted to work with RICS on this third series of case studies that both reflect the growth of FM as a recognised professional discipline and we hope illustrate the approach being adopted by leading organisations to address the challenges and opportunities of economic, social and technological change.”

Paul Bagust, Director of the UK Commercial Property Professional Group at RICS, explained:

“Although focusing on a variety of different examples, the six case studies demonstrate many common themes to good workplace management and reflect the best practice theories outlined in our Strategic Facilities Management (FM) Guidance Note.

“Central to this is the facilities teams’ understanding of an organisation’s business objectives. It is only by having this understanding that facilities managers can take a professional approach to the workplace, ensuring facilities complement the corporate values and mission. The best examples of this are when the facilities team becomes part of the leadership function of the organisation, helping to shape and drive the business objectives.”

The case studies illustrate different stages of FM globally. Common across FM however is the drive to innovate and change and there are examples of how this is being delivered through people and technology.

Other key themes highlighted within the case studies include how customer service is central to the health and sustainability of any economy, energy efficiency and procurement.

Paul Bagust continued:

“These case studies also provide us with the practical examples the FM industry needs in order to raise awareness amongst business of the strategic benefits of FM in order to help get leading facilities managers at the decision making table.”

Delegates at today’s event will hear from the authors of the case studies and from speakers including the NEC team on how the FM strategy was developed and delivered.

This is the third series of RICS Strategic FM case studies International Workplace has authored.