• International Workplace
  • 29 October 2019

Outsourcing white paper addresses future of FM

A new white paper addressing outsourcing in FM has been published by bespoke workplace specialists, Active Workplace Solutions.

The paper highlights the uncertainty of today’s market in facilities management, discussing the pros and cons of internal contracts and eternal outsourcing.

“FM outsourcing stands at a crossroads in 2019,” the report states. “The high-profile failures of large service providers such as Carillion and, more recently, Kier have thrust outsourcing into the national spotlight and in front of a baying press. The onus is now firmly on this £120bn industry to justify its value, particularly where public services are concerned, and reclaim the argument that it is a supremely effective business practice

“Value has always been a popular word in facilities management. In this respect, it’s no different to any other discipline and industry. These developments, however, only serve to emphasise that fact further. Clients and service providers must now, therefore, re-evaluate how facilities management can deliver value, what good customer service looks like, and how both parties should adapt to internal and external market forces.

“The search for value has led client organisations to make brave decisions about the future of their outsourced facilities contracts… In truth, taking the decision to insource facilities services remains rare. An increasingly popular option, however, is to unbundle integrated contracts into either single services or a soft and hard FM split, with the rationale that service providers can put greater focus into delivering their specialisms.”  


This report examines:

  • the market conditions;
  • where facilities outsourcing has failed;
  • what customers want from their support services in 2019; and
  • if the time is right for a new generation of outsourcing companies to stake their claim.


Download the white paper here.