• International Workplace
  • 27 June 2017

A new global reporting series and tool

A new global reporting series and tool – ‘Workplace powered by Human Experience’ – looking at how workplace experience can help businesses thrive in the new world of work, has been launched by JLL.

This ‘unique global research project, to decode the workplace experience, understand its specific impact on business performance and work out how experiences can be shaped by real estate to achieve strategic performance objectives’ is based on interviews with 7,364 employees across 40 corporate clients, from 12 countries in three regions.

The study revealed that helping people to feel good at work is more than a ‘box-ticking’ exercise in trying to achieve work–life balance. It goes far beyond this. Companies stand to benefit in measurable ways once they realise that the experience they create for their people in the workplace goes to the heart of those employees’ levels of engagement, sense of empowerment and feelings of fulfilment at work.

Key insights include:

  • Nearly 70% of participants agreed that happiness at work is the best ingredient to guarantee a unique work experience. What’s more, almost 90% of all respondents support the idea of having a Chief Happiness Officer at work, dedicated to employee wellbeing.
  • Whilst large corporations continue to attract more talent (61%) than the smallest ones, almost half (46%) of respondents said they aspire to work in a start-up environment and that they crave an entrepreneurial culture.
  • Only 40% of respondents revealed feeling very engaged at work on average, and consider ‘trust’ and ‘kindness’ – which can be fostered through agile workspaces – the biggest positive impact on their engagement at work.
  • Only 52% of employees admitted being entirely satisfied with their current work environment. In addition, 42% revealed feeling completely ready to move from their personal desk to open-plan offices or unallocated seats, in order to access new innovative workspaces.
  • Almost half of respondents (47%) think that being able to concentrate in the workplace is a top priority, calling for a stronger focus from companies on giving employees a choice about how, when and where they work.

Neil Murray, EMEA CEO of Corporate Solutions at JLL, said:

“In a world increasingly driven by data and digital innovation, the future of work is actually more about people than you might think. Organisations can no longer only focus on providing space to work, they need to create places that enable people to achieve their ambitions. Appealing to what people want can have transformational benefits to businesses.”

Marie Puybaraud, Global Head of Corporate Research at JLL, added:

“Human Experience is about how the work environment ultimately impacts company performance, not just its culture. Our study shows that work places and work spaces have a key role to play, both strategically and operationally, in fostering engagement, empowerment and fulfilment at work.”


This article first appeared at and is reproduced with kind permission.