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  • International Workplace
  • 3 October 2014
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RICS launches second edition of facilities management case studies

The Royal Institution of Chartered Surveyors (RICS) last night launched its latest edition of Strategic Facilities Management (FM) case studies – focusing on the theme of professionalising FM. To mark the launch, and in reference to one of the studies, which focused on KPMG’s initiative to support the Living Wage, a prestigious event was held at KPMG’s London offices in Canary Wharf. 

The case studies, authored by International Workplace, and available to download here, outline how businesses, large and small, can utilise strategic FM to enhance their business’ output. Through organisations as diverse as The Royal BAM Group and the Hong Kong Jockey Club, the theme of professionalising FM is brought to life and explained using tangible, real life examples. The case studies include examples of where organisations have utilised Building Information Modelling (BIM) to innovate FM in their business, and demonstrate how strategic FM has helped to boost the wellbeing of employees. 

Last night’s launch showcased a range of speakers, including those featured within the case studies themselves. Guy Stallard, Head of Facilities at KPMG, spoke about the work he and his team have put into reducing the high levels of staff turnover amongst services staff at his organisation, through the introduction of the Living Wage. 

Stallard explained his remit was to make the change to the Living Wage cost-neutral, and the subsequent challenges this posed. The result of Stallard’s work in the field has been very positively received, with staff feeling more valued and ‘visible’. Furthermore, this has also brought about positive business benefits in the form of reduced staff turnover and absenteeism. 

David Sharp, Managing Director of International Workplace, explained:

“We are seeing increased demand for a consistent approach to facilities management among clients operating in international markets. We were again delighted to work with RICS on this second series of case studies that both reflect the growth of FM as a recognised professional discipline and we hope illustrate the approach being adopted by leading organisations to address the challenges and opportunities of economic, social and technological change. 

Also commenting, Rory Murphy FRICS, Commercial Director at VINCI Facilities, Board Member of RICS and part of the Professional Group for FM, said: 

“In this second edition of RICS case studies, we review a diverse range of stories across both the public and private sector and from around the globe. The important message that permeates all of these case studies is that facilities management needs to have a place at the heart of an organisation and be fully embedded and absolutely focused on delivering the mission and vision for that business.” 

The second edition of RICS case studies follows on from the release of the first set in April 2014. This is all part of the ongoing conversation to demonstrate how FM can achieve real strategic alignment with other parts of an organisation and add real value. 

In this second edition of case studies, a diverse range of stories across both the public and private sector from around the globe are reviewed, and the important message that permeates all of these case studies is that facilities management needs to have a place at the heart of an organisation and be fully embedded and totally focused on delivering the mission and vision for that business. 

The second edition features the following case studies: 

  • Utilising BIM to innovate the management of facilities
  • Merging asset and facilities management to produce efficiency and flexibility in the NHS
  • How an innovative partnership approach can benefit employee wellbeing
  • The importance of understanding your customer in facilities management
  • Transforming the delivery of facilities services
  • Professionalising FM: How the Living Wage can improve the image of FM